IT Support & Consulting
IT Support & Consulting
Something stops working and the whole morning goes with it. We get you moving again – on the phone, remotely, or on site – without putting you through a ticket queue first.
Overview
What this covers
Enigma Bytes provides day-to-day IT support and consulting for small and medium businesses in Paarl and the surrounding areas. We cover all operating systems, so it makes no difference whether your office runs Windows, macOS or Linux, or a mix of all three.
Most problems get solved remotely within minutes of you calling. When something needs hands on it – a machine that will not boot, a server that needs attention, a new starter to set up – we come to you. You can use us ad hoc, or move to a monthly SLA plan so support is simply covered.
Who it is for
- Businesses with no in-house IT person
- Offices where nobody wants to be the accidental IT person
- Companies tired of ticket portals and chatbots
- Teams running a mix of operating systems
Included
What you get
- Remote support for day-to-day faults
- On-site callouts when hands are needed
- Windows, macOS and Linux - all covered
- Desktop, laptop and server troubleshooting
- New user, PC and email setup
- Software installation and licensing
- Printer and peripheral setup
- IT consulting and planning as you grow
- Ad hoc callouts or a monthly SLA plan
Prefer it predictable?
Most of what we do is also available on a monthly support plan, so this is covered rather than billed job by job.
Questions
Common questions
No. You can use us on a purely ad hoc basis and pay for the work you need. If you would rather have it predictable, a monthly SLA plan covers your support instead.
All of them. We support all operating systems, which matters if you have a design machine on macOS or a Linux server sitting alongside your Windows desktops.
You phone 021 035 0999 and a person answers, or you email info@enigmabytes.co.za. There is no bot in front of us and no queue to work through first.
Also useful
Other services
IT Sales & Procurement
We supply everything IT related - hardware, equipment and software - sourced and sized right for your business.
Antivirus & Security Software
Protection against malware and threats, set up and kept current across every device.
Network Management
Network design, installation and maintenance for your network.
Get in touch
Let us talk about your it support and consulting.
Tell us what you are dealing with and we will put together a plan that fits your business requirements.